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Support Team Lead

Own support quality and the team delivering it across our client base.

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Team
Customer Support
Location
Delhi NCR / Hybrid
Arrangement
Hybrid
Type
Full-time
Level
Senior
Experience
5+ years
01

The role

Lead the support team: staffing, escalation process, SLAs, and the metrics that keep client trust high.

02

Requirements

  • Five or more years in customer or technical support, with team-lead experience
  • Track record improving support SLAs or resolution quality
  • Comfortable working cross-functionally with engineering and delivery
03

Nice to have

  • Enterprise SaaS or hardware support leadership experience
Hiring
What happens next
01
We read it

A person reads every application. No keyword filter.

02
Reply

Within 5 working days if there is a fit.

03
Conversation

90 minutes with the people you would work with.

04
Paid trial

A real, scoped problem. Paid at contract rate.

Application

Send your work.
Skip the theatre.

Resume, a short note, and anything that shows how you think. Specifics beat adjectives.

  • Show something you built, not something you managed.
  • Scale, constraints, and trade-offs land better than adjectives.
  • A short note reads better than a long one.
[email protected]
Closes 7 December 2026 · Support Team Lead
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