Build the customer success function: playbooks, health metrics, escalation and the team that runs them.
You are the senior contact for our most important accounts and the voice of the client inside the company.
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Requirements
01Ten or more years in customer success, account management or client services
02Has led a team and owned renewal and expansion targets
03Data-driven approach to account health
04Calm under pressure with senior clients
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Nice to have
+Experience in enterprise software or consulting
+Support operations design
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Compensation
₹32,00,000 – ₹65,00,000 per year. Fixed pay shown; variable pay and benefits are additional where the role has them. Salaries are negotiable based on experience.
Hiring
What happens next
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We read it
A person reads every application. No keyword filter.
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Reply
Within 5 working days if there is a fit.
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Conversation
90 minutes with the people you would work with.
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Paid trial
A real, scoped problem. Paid at contract rate.
Application
Send your work. Skip the theatre.
Resume, a short note, and anything that shows how you think. Specifics beat adjectives.
Show something you built, not something you managed.
Scale, constraints, and trade-offs land better than adjectives.
Help us place you better (optional · kept private · two minutes)
None of this decides whether we consider you. The more we know, the better the roles we bring you, and the more accurately we can describe the market to the people who hire through us.
We use your details to consider you for roles at Bear Systems and, if you agree above, in our wider talent network. Questions: [email protected]