Own onboarding quality, adoption, and renewals for delivered systems. You sit between the client and delivery, turning feedback into backlog without becoming a helpdesk.
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Requirements
01Three or more years customer success or account management in B2B software or services
02Comfortable with technical products and operational stakeholders
03Evidence of retention and expansion outcomes, not only relationship care
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Nice to have
+Enterprise SaaS or systems-integration background
Hiring
What happens next
01
We read it
A person reads every application. No keyword filter.
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Reply
Within 5 working days if there is a fit.
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Conversation
90 minutes with the people you would work with.
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Paid trial
A real, scoped problem. Paid at contract rate.
Application
Send your work. Skip the theatre.
Resume, a short note, and anything that shows how you think. Specifics beat adjectives.
Show something you built, not something you managed.
Scale, constraints, and trade-offs land better than adjectives.